Shipping & tracking.
Free worldwide shipping on orders over €99 – tracked from our lab to your door.
How long it takes
You order
Choose your frame and lenses – and add your prescription if you need one.
We prepare it
Glasses without a prescription leave within 2–3 days. Prescription glasses are made to order and leave within 2–8 days.
On its way
You get a tracking number by email as soon as your parcel ships.
Delivered
United States 5–9, Europe 7–12, other countries 7–14 business days after dispatch.
United States
5–9 business days
Europe
7–12 business days
Rest of the world
7–14 business days
Free shipping
On every order over €99
Taxes & duties
Most orders arrive without extra charges. Some countries add import taxes or duties when the parcel arrives – they go to your government, not to IGIOO, and are paid on delivery. Your customs office can tell you more.
Shipping rates
Delivery times
- United States: 5–9 business days
- Europe: 7–12 business days
- Other countries: 7–14 business days
Prescription glasses are made to order and leave our lab within 2–8 days. Free shipping on orders over €99.
All non-prescription glasses orders are shipped within 2 to 3 days of purchase, and prescription eyeglasses and sunglasses orders are shipped within 2 to 8 days of purchase, depending on the lens and prescription complexity.
Please note that your order will be delivered within the estimated delivery timeframe. In most cases, your eyewear will be delivered in a faster way but may take the full estimated delivery time depending on the smoothness of the shipping or customs clearance. In cases of an unusual delay, our customer service representatives will inform you via email in advance. We will make every effort to deliver your order as quickly as we can.
Estimated Delivery Time & Shipping Cost
| Country/Region | Shipping Method | Estimated Delivery | Shipping Fee |
|---|---|---|---|
 |
Express Shipping | 7--14 Days | €13.95 |
| Standard Shipping | 8--20 Days | €5.95 | |
 |
Express Shipping | 7--14 Days | €13.95 |
| Standard Shipping | 8--20 Days | €6.95 | |
 |
Express Shipping | 7--12 Days | €11.95 |
| Standard Shipping | 8--20 Days | €6.95 | |
 |
Express Shipping | 6--10 Days | €15.95 |
| Standard Shipping | 8--20 Days | €6.95 | |
 |
Express Shipping | 6--10 Days | €15.95 |
| Standard Shipping | 8--20 Days | €6.95 | |
| Austria | Express Shipping | 7--12 Days | €12.95 |
| Belgium | |||
| Denmark | |||
| Finland | |||
| Hungary | |||
| Ireland | |||
| Italy | |||
| Netherlands | |||
| Portugal | |||
| Spain | |||
| Sweden | |||
| Switzerland | |||
| Latvia | |||
| Malta | |||
| Norway | |||
| Turkey | |||
| Ukraine | |||
| Czech Republic | |||
| Lithuania | |||
| Luxembourg | |||
| Slovakia | |||
| Bosnia | |||
| Herzegovina | |||
| Bulgaria | |||
| Croatia | |||
| Estonia | |||
| Georgia | |||
| Greece | |||
| Romania | |||
| Serbia | |||
| Australia | Express Shipping | 7--12 Days | €9.95 |
| New Zealand | |||
| Malaysia | Express Shipping | 7--12 Days | €11.95 |
| Malaysia | |||
| Philippines | |||
| Russia | |||
| South Korea | |||
| Thailand | |||
| Indonesia | |||
| Japan | |||
| Singapore | |||
| Vietnam | |||
| Argentina | Express Shipping | 7--14 Days | €23.00 |
| Brazil | |||
| Colombia | |||
| South Africa | Express Shipping | 5--10 Days | €17.95 |
| Egypt | |||
| Morocco | |||
| Nigeria | |||
| Zambia |
- *Free shipping worldwide on orders over €99 😘
- *All orders take 2-8 days to be shipped out, depending on the prescription and lens complexity.
Customs, Taxes, & Additional Charges
There are chances that you may be subject to import taxes, customs duties, and/or fees imposed by your government. These charges are typically due once your package arrives at your destination. But in most cases, you will not get charged duties/customs fees.
If you are charged those fees, IGIOO is not responsible for paying those additional costs as they are not charged by us. The funds go exclusively to your own government. Payment of these is required to release your order from customs on arrival. Please contact your customs office for more information.
Talk to us.
Write to service@igioo.com – we answer within 24 hours on weekdays and 48 hours at weekends.
